HomeComplaintsJackpotGuru Casino - Player can't play certain games in the casino.

JackpotGuru Casino - Player can't play certain games in the casino.

Amount: ??

JackpotGuru Casino
Safety Index:Above average
Submitted: 07 Feb 2023 | Case closed : 22 Feb 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from the UK is unable to play certain games in the casino. We rejected the complaint because the player didn't reply to our questions.

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1 year ago

I did the account with my Gmail and I can't play the free games. Ask me to verify my age i am putting my personal details with my date of birth and say all the time "person not found" but still I am stay connected in the account. What can I do?

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1 year ago

Dear sissyjohn031220,


Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please explain if all the free games you are attempting to play are unavailable to you? Have you contacted casino support? What was their recommendation?


Looking forward to hearing from you.

Best regards,

Tomas

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1 year ago

Dear sissyjohn031220,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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