The player from Finland complains about an uncertain issue. We rejected the complaint because the player didn't respond to our messages and questions.
JackpotCity Casino - Player is experiencing an undefined problem.
Amount: €650
JackpotCity Casino
Safety Index:Above averageSafety Index
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7.6
JackpotCity Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
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3 years ago
Translation
I quit the game when I was demanded for some points I played I played a couple of three games and the game went up to 1150 euros but I had a bonus game as a stranger to my account but no money came in, the money was withdrawn from my account Billocard.com but the chat Zoe asks me for the bank account number of my bank telling me that the refund will be made through the withdrawer, this feels like 4.8.2020 withdrawal banknorwegian.fi withdrawal took place, I was only meant to play slot games but without language skills they turned into some bonus game which I didn't understand you clear this, regards Seppo e ***
Edited by a Casino Guru admin
Automatic translation:
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3 years ago
Dear Admies,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? Do I understand correctly that you’re experiencing difficulties regarding a misplaced deposit?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Translation
Additional comments from the player:
"Hello, what do I have to answer: Unspecified problem! Do I have to answer this, and what does this mean? Regards Admies Seppo e ***"
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3 years ago
Do I understand correctly that you’re experiencing difficulties regarding a misplaced deposit, or you can't withdraw your winnings? I'm very sorry but I don't understand the issue.
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3 years ago
Do I understand correctly that you've been promised a refund back in November 2020 but it never reached you?
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3 years ago
Translation
complaint ID 24707 unspecified issue 24755 what problem is the gaming company jackpotcity when they have twice said they have paid 650 euros to my banknorwegian account and no money has come to my account, then have asked me to send bank IDs to them com they have my account information, this has been the same stalking point for 9 months a day the obvious thing but torturing a poor retired elderly man who lives below the poverty line!
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3 years ago
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thing: 24755 don't they lie to me when they have promised to pay up to twice and no money had come into the account Chatter tell me to check ny your account is it paid such fairy tales dared to tell .feels like they are washing or stealing the customer's money for no reason!
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3 years ago
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thing 24755 i have nothing else to say, the only thing i should have been a video that i could have gotten all the lies on the video chat people's stuff they have the company taught to lie, i didn't imagine you are so brazen gaming companies are,, malta nothing from him!
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3 years ago
Thank you very much, Admies, for your reply. I’m afraid we’ve reached a stage where I’m not able to help you anymore with this case. Unfortunately, casinos from this group refuse to cooperate and comment on any complaints due to strict GDPR regulations.
Therefore, we recommend players contacting the Licensing Authority directly and use this complaint as a reference. You can file an official complaint against MGA-licensed Online Casinos through the following link https://www.mga.org.mt/support/online-gaming-support/.
I wish we could be of more help, sadly, there’s not much we can do for you in this matter. Please let us know how you wish to proceed and if you need any assistance when filing an official complaint. Thank you for your understanding.
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3 years ago
Please follow the link below and submit an official complaint with the Licensing Authority.
https://www.mga.org.mt/support/online-gaming-support/
I wish I could be of more help, unfortunately, the casino refuses to cooperate and ignore us completely in our attempts to resolve any kind of issues. Thank you for your understanding.
