Jackpot Wheel Casino - Player's withdrawal delayed.

$5,000.00 was processed on 4-08-2024 and has still not been given to me. I was told i would have it by 4-22-2024 but still have not received it.

Dear dancakes1978,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Jackpot Wheel Casino.

I checked the transactions to and from the address specified on the screenshot and found 4 transactions specific to the address made on April 12th.

Please allow me to ask you a few questions, so I can better understand the situation. 

Have you requested a hash of the transaction in which the payout was processed?

Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas. I won a total of $19,000.00 and have only received $6,000.00

Tomas. .. for some reason it is not letting me send long messages. I have screenshots I would like you to see but it will not let me submit them

Dear Tina,

Thank you for your email and for playing at Jackpot Wheel Casino.

We would like to extend our sincere congratulations on your recent win. Please be advised that a withdrawal was processed on April 16, 2024, and wire transfers typically take 7–10 business days to reflect in your account, excluding weekends and holidays.

Your hard-earned winnings are well-deserved, and we wish you continued blessings from Lady Luck.

If you have any further inquiries, please do not hesitate to contact us 24/7 through phone or our live chat link provided below, and one of our friendly consultants will be more than happy to assist you.

Best regards,

Janet Lamb

Jackpot Wheel Casino Host 

support@jackpotwheel.com   

US Toll Free: 1 844 236 8582

Jackpot Wheel Live Chat:

https://jackpotwheel-webapps.bosurl.net/Public/Chat.aspx?SkillGroup=support%40jackpotwheel.com&Locale=en-US&Context=WebClient 

 This is a copy of an email that was sent to me this morning

this is in regards to payment #1277938

#1277938 processed on 4-14-24 amount of $10,000.00

and completed on 4-16-24 for the amount of $9,000.00

but only received $1,000.00

This is Jackpot Wheel Casino response as to why I am not getting paid.

I claimed a deposit match bonus.

I met the play through for the bonus that I was playing on.

Due to me meeting the play through for the bonus I was playing…..My balance was then converted into cash.

My withdrawal balance was $12,543.16

The system would only allow me to withdraw $10,000.00 ( that is the max amount for Diamond Level players) leaving me with a cash balance of $2,543.16

but I can only receive $1,000.00 from the $10,000.00

that is what jackpot wheel stated to me this morning…. Is that right?

the code was a 190% match.

i made a $100.00 deposit

was awarded $190.00

It states: Once a playthrough is achieved,any winnings from the bonus up to the maximum amount will be redeemed. 

As soon as I completed the play through for the bonus I used, The MAXIMUM AMOUNT of $1,000.00 was redeemed to me. 

Changing my account balance . I no longer had a BONUS BALANCE. My bonus balance changed as soon as I completed the play through to $0.00. From that moment on it was my CASH I was playing with.

The $10,000.00 I .withdrew was won with the $1,000.00 that I was rewarded for completing the playthrough. 

And that is why my WITHDRAWAL AMOUNT said $12,543.16.  It didn't say 1,000.00. It said YOUR WITHDRAWAL BALANCE $12.543.16

What is really puzzling is my statement reading a PAYMENT IN BITCOIN was COMPLETED in the amount of $9,000.00.

I only received $1,000.00. It should say: PAYMENT IN BITCOIN was COMPLETED in the amount of $1,000.00

It just makes no sense to me

Thank you very much, dancakes1978, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello dancakes1978,

I'm Michal, and I have taken over your complaint. I have reviewed your case and just to confirm the winnings you previously mentioned "I won a total of $19,000.00 and have only received $6,000.00" Was this from the same bonus or another one? What was your overall balance after your withdrawal?

I will contact the casino to shed more light on this matter.

We would like to invite Jackpot Wheel Casino to join the conversation.

Dear Jackpot Wheel Casino,

Can you please provide information on why the amounts of the withdrawals differ so much and what winnings the player is entitled to?

Hi Michael. I did a few reverse withdrawals so it is haf6)g@uyuu7 ugh??

Dear dancakes1978,

Apologies, but I'm having difficulty understanding your previous post. Could you please correct it?

Hi Michal

, I have reviewed this account and can advise: 

- Customer withdrew $4000 on the 7th April was restricted on the withdrawals to $100 due to winnings coming from a free bonus. Funds released 10th April 

- Customer withdrew $5000 on the 8th April and it was paid in full via bitcoin. Funds released 10th April 

- Customer withdrew $10 000 on the 14th April. Withdrawal was limited to $1000 due to winnings coming from a 190% match, and winnings from matches of 100% or higher are limited to $1000

Customer has therefore received $6100 which is the correct amount, after deductions of $12900, which would total the $19 000 the customer has stated. This information was also shared with the customer via email by her account host. Please let us know if you need anything further on this one. 

Regards

Jackpot Wheel