Jackpot Village Casino - Player was accused of breaching T&C’s

I go to withdraw my €575 after wagering requirements were covered. I sent on identification as requested. i received an email today to say I was in breach of clause 6 of promotional terms by making a bet over €25. My initial deposit of €25 has been refunded to my account. I have asked to see proof of this wager as the biggest bet I made was €1. I have asked for proof to see this apparent bet of over €25 but alas Jackpot Village will not respond to my emails or contact of any sort. Absolutely disgusting how they can treat customers and get away with it. do yourselves a favor and stay far away. 

Hello Nicky.

Thank you for submitting your complaint. We are very sorry to hear about your troubles. Could you please send us your game history? From the game history we can clearly see if you breached the T&Cs or not. Thanks.

Dear Nicky,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.