Jackpot Village Casino - Player’s account has been disabled.

I MADE MY DEPOSIT AS I USUALLY DO AND BEEN WAITING FOR MY WINNINGS FOR OVER ONE MONTH NOW ??? KEEP GETTING THE RUN AROUND AND THEN THEY CLOSED MY ACCOUNT LOL AND BEEN BEGGING FOR THEM TO RETURN MY FUNDS MY WINNINGS AND KEEP GETTING TOLD THE PROCESSOR IS DOWN ???

WHO IN THE RIGHT MIND CAN TRUST THIS OPERATION IT WAS AN EYE OPENER FOR ME AND I WILL TRASH THIS PLACE FOR THE REST OF MY FREE TIME AND I HAVE MUCH LOL DONT EVER WANT THIS TO HAPPEN TO ANYBODY AGAIN !!!! S C A M M E R S ALLLLL THE WAY HOW IS THIS SITE STILL OPEN I WILL HAVE LAWYERS INVOLVED TO SHUT THIS SHIT DOWNNNNNNNN WHAT A SAD SITE AND KARMA IS A BITCH THEY JUS MET HER LOL

Additional comments from the player:

"I WON THIS $5700.00 OVER one month agoooo and they closed my account and refuse to pay me my winnings keep getting the run around and past down to more agents its just a scam like I have never seen before and I will do everything in my power to shut them down and even getting lawyers involved as this is inhuman and very heartless to play with people in this manner !

I believe in karma and I am going to do my best to make sure that they will not do this to others!!! GOD WILLING!!!"

Dear Georgia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? Was your account fully verified in the past? Are you sure your account is blocked and not audited only which usually happens after a player accumulates a substantial win?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Georgia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.