Home Complaints Jackpot Village Casino - Player’s account has been disabled.

Amount: Can$5,700

Jackpot Village Casino - Player’s account has been disabled.

Jackpot Village Casino
7.3/10 Good reputation
Submitted: 10 Jun 2021 | Case opened
Current status

Waiting for player to reply

0d 18h 8m 57s

Case summary

7 days ago - 11 Jun 2021

The player from Canada had her account blocked without further explanation. The remaining active balance is still held by the casino.

Public

I MADE MY DEPOSIT AS I USUALLY DO AND BEEN WAITING FOR MY WINNINGS FOR OVER ONE MONTH NOW ??? KEEP GETTING THE RUN AROUND AND THEN THEY CLOSED MY ACCOUNT LOL AND BEEN BEGGING FOR THEM TO RETURN MY FUNDS MY WINNINGS AND KEEP GETTING TOLD THE PROCESSOR IS DOWN ???

WHO IN THE RIGHT MIND CAN TRUST THIS OPERATION IT WAS AN EYE OPENER FOR ME AND I WILL TRASH THIS PLACE FOR THE REST OF MY FREE TIME AND I HAVE MUCH LOL DONT EVER WANT THIS TO HAPPEN TO ANYBODY AGAIN !!!! S C A M M E R S ALLLLL THE WAY HOW IS THIS SITE STILL OPEN I WILL HAVE LAWYERS INVOLVED TO SHUT THIS SHIT DOWNNNNNNNN WHAT A SAD SITE AND KARMA IS A BITCH THEY JUS MET HER LOL

Public

Additional comments from the player:



"I WON THIS $5700.00 OVER one month agoooo and they closed my account and refuse to pay me my winnings keep getting the run around and past down to more agents its just a scam like I have never seen before and I will do everything in my power to shut them down and even getting lawyers involved as this is inhuman and very heartless to play with people in this manner !

I believe in karma and I am going to do my best to make sure that they will not do this to others!!! GOD WILLING!!!"

Public

Dear Georgia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? Was your account fully verified in the past? Are you sure your account is blocked and not audited only which usually happens after a player accumulates a substantial win?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela



GEORGIA has 0d 18h 8m 57s to reply