Home Complaints Jackpot Village Casino - Player complains that he didn’t win anything.

Amount: ??

Jackpot Village Casino - Player complains that he didn’t win anything.

8.4/10 Very Good reputation Submitted: 31 Jul 2020 | Case opened
Current status

Waiting for player to reply

3d 3h 24m 9s

Case summary

4 days ago - 02 Aug 2020

The player from Ireland is dissatisfied with the casino’s RTP (Return to Player) and the overall casino experience.

Written by Petronela
Casino analyst and complaint specialist
Public

Worst casino on the web.

Gambled over 1000€ over 24hr period and biggest win was 80€ playing with a stake of 1.25€.

No bonuses worth talking about.

Free spins does not work when you try to play it.

No commitment to responsible gambling.

Totally worst ever gaming experience

Public

Dear Joseph,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.

In regard to Responsible Gambling, I have checked terms and conditions, and here I found the whole section dedicated to this subject https://www.jackpotvillage.com/en-fi/?page=playerprotection. Could you please advise how we could help you on the subject of this matter?

Looking forward to hearing from you.

Best regards,

Petronela

Joseph has 3d 3h 24m 9s to reply