Home Complaints Jackpot Village Casino - Player complains that he didn’t win anything.

Amount: ??

Jackpot Village Casino - Player complains that he didn’t win anything.

8.2/10 Very Good reputation Submitted: 31 Jul 2020 | Case closed : 17 Aug 2020
Our verdict

Player stopped responding


Case summary

160 days ago - 17 Aug 2020

The player from Ireland is dissatisfied with the casino’s RTP (Return to Player) and the overall casino experience. We rejected the complaint because the player didn't respond to our messages and questions.


Worst casino on the web.

Gambled over 1000€ over 24hr period and biggest win was 80€ playing with a stake of 1.25€.

No bonuses worth talking about.

Free spins does not work when you try to play it.

No commitment to responsible gambling.

Totally worst ever gaming experience


Dear Joseph,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.

In regard to Responsible Gambling, I have checked terms and conditions, and here I found the whole section dedicated to this subject https://www.jackpotvillage.com/en-fi/?page=playerprotection. Could you please advise how we could help you on the subject of this matter?

Looking forward to hearing from you.

Best regards,



Dear Joseph,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.


Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.