Jackpot Molly Casino - Player’s funds have disappeared from the account.

Upon completing my wagering requirements from my deposit bonus my balance went from 1600 to 76 , I never placed any bet higher than 2 and played within terms and conditions , the live chat function doesn’t work and they won’t answer my emails

Dear Josh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which exact bonus you have redeemed and played? How much was your last deposit and which payment method you have used?

If there’s any relevant communication or screenshots you could forward them to petronela.k@casino.guru.  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Josh,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I have sent jackpot Molly’s feeble excuse that I finally received via email (note: there is no live chat just an empty link that goes nowhere ) , I can understand if I won the money during free spins or bonus spins then it would revert to a set win amount but I won 17 dollars and it was during wagering that I won the money on 1.80 c spin as soon as I met the wagering it went to 800 then 75 in the matter of seconds . Is this legal and is this playing by the fair gaming rules ? , I had deposited via my MasterCard and made deposits from 20 -30 nzd . They are a new casino that is ripping its players off to get ahead.

WARNING:

DO NOT WASTE YOUR MONEY WITH THIS HORRIBLE EXCUSE FOR AN ONLINE CASINO.

Conveniently It does not show up in my history now but I took a screenshot of stakes and winnings right after it happened , I have attached deposit from which I won the money

Welcome bonus history screenshot from jackpot molly site, it was during the wagering not the free spins themselves that I won the money then once this wagering was complete they drained my winnings from my account

Have you saved, by any chance, a screenshot of your €800 winnings? Additionally, could you please advise which bonus you have activated and played since I can see on one of the screenshots a Free Spins promotion.

Thank you.

Dear Josh,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.