HomeComplaintsJackpot Mobile Casino - Player is questioning verification process.

Jackpot Mobile Casino - Player is questioning verification process.

Amount: £180

Jackpot Mobile Casino
Safety Index:Above average
Submitted: 06 Aug 2020 | Case closed : 26 Aug 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from United Kingdom is enquiring about the verification process and necessity uploading a photo of the bank card. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

I deposited £10 and it took £200, I made a withdrawal and there insisting I send a photo of my bank card before they process it

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4 years ago

Dear Diane,

Thank you very much for submitting your complaint. Could you please advise if you’ve been asked to provide a picture of the bank card covering some numbers, or the entire card?

For the time being, I would strongly recommend against sending a photo of the bank card without covering numbers in the middle section. Usually, it is required to expose first few and last few numbers only. Could you please forward any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible and advise you accordingly. Thank you in advance for your reply.

Best regards,

Petronela

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4 years ago

Dear Diane,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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