The player from United Kingdom is enquiring about the verification process and necessity uploading a photo of the bank card. We rejected the complaint because the player didn't respond to our messages and questions.
I deposited £10 and it took £200, I made a withdrawal and there insisting I send a photo of my bank card before they process it
Dear Diane,
Thank you very much for submitting your complaint. Could you please advise if you’ve been asked to provide a picture of the bank card covering some numbers, or the entire card?
For the time being, I would strongly recommend against sending a photo of the bank card without covering numbers in the middle section. Usually, it is required to expose first few and last few numbers only. Could you please forward any relevant communication to petronela.k@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible and advise you accordingly. Thank you in advance for your reply.
Best regards,
Petronela