The player from Australia is inquiring about website accessibility. We rejected the complaint because the player didn't respond to our messages and questions.
I've got $60k in my casino account it's been 3 days now they are still "under maintenance " but I've message my VIP host but the email has been return back to me saying undelivered, how can I find out what's going on with my winnings?
Dear Eric,
Thank you very much for submitting your complaint. I am sorry to hear about your negative experience, I tried to access the website, and it is still in maintenance.
Do you have any pending withdrawals at the moment? Have all of the funds been obtained from your real money?
Thank you in advance for your reply.
Best regards,
Kristina