Jackpot Jill Casino - Player wishes to self-exclude from the casino.

Phone was bugged couldn't text keypad. Was corrupted. Tried to have my card cancelled could send an email took a while for chat to be online I txt a message. Then my phone started to play up I sent through a message after a few goes. Due to this i Then blocked and reported scam.

Dear AM,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information and the name, ideally the URL of the casino. Could you please elaborate?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi guys okay jackpotjill.com is going through maintanence I tried to look for there web address. I last left chat with a message to delete my bank card details. After experience bug like behaviour. No response from chat. I block site unsubscribed. Games would play fast then play slow. Just feels tampering of some sort is going on. Thank you hope people realise if there are glitches there are issues best avoid these types of online casinos

Sorry ment to say not able to send email through manage to send a message. With no reply glitches bug like behaviour I decided to block jackpotjill since then my phone has been running smooth no glitches after Resetting the phone. I can only guess there are technical issues after revisiting the casino they had shut down for maintains thank you for lookng into it as so many online casinos opened its now extremely hard to trust recommended online casino all I've joined have gone rouge simply unfair. I'm now not gambling online it's made me to scared to try even ones I've won don't ever win again. Seems a little dodgy out there maybe I'm just not as lucky as some I don't know lol

Thank you very much, AM, for your reply. Could you please advise if there are any funds being held by the casino?

No fund held. Took the money no fun at all.. I decided at that time to delete my card no option not able to email and chat was not available for some time.

Do I understand correctly that the only reason why you've been trying to contact the casino was to unsubscribe from their website? Thank you.

No email contact no way to cancel yr bank card. Live chat was slow. Was the reason I unsubscribe. Save my money Thank you

If you wish to self-exclude yourself from the casino website, I would recommend sending an email including all the relevant information to docs@jackpotjill.com (I have checked this with the live chat agent).  In this way, you’ll have proof of such an action. Specify in the request for how long you wish your account to be closed and clearly state the reason why. Additionally, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Please, let me know if you need any assistance and keep me updated. Thank you in advance for your reply.

Understand thank you new casino like the idea of the design theme impressive nice graffics.. my luck not so impressive. Best I walk away save all any more grief. All the best to all

Thank you very much, AM, for the update. Do I understand correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Dear AM,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.