The player from Australia is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
Hey I've deposited over 10,000 in the past I'm withdrawing for the 1st time they told me 3-5 working days. Says payment was enitiated 6 days ago still no money In my acc. I'm only withdrawing 1000$ too they've told Mr it will be in today. But when I asked for the transfer to my bank acc they can't show me. Said they will ask that department to email me still no email.
Dear Paul,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Before we move forward with this complaint, could you please clarify when exactly you requested this withdrawal?
Looking forward to hearing from you.
Best regards,
Kristina