Jackpot Jill Casino - Player’s withdrawal has been delayed.

Dear Steven,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Yes my account was verify. The withdrawal request has only been a day or to and I no it may take sereveral days to process and be approved I just find it weird that they had technical issues right after I made the request to withdrawal my winnings that's all

I fully understand your frustration, Steven. I will set the timer for additional 7 days and if there’s no development by Thursday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Yeah they have blocked me from emailing them now

Still no reply I guess I'll have to wait till the site reopens

Thank you very much, Steven, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Nick

Ever since this casino went down for maintenance my user name and password has been removed or something it comes up with this

I saved my password and user name so I no this is the right one

So now I have lost my user name and password and my winnings of 1500

Please help me to get this back

Hello Steven,

I'm Nick and I'll be assisting you from now on. I will now try to contact the casino and let them know about your issue.

Ok thank you

Casino emailed me asking for documents to verify my account

So I've sent them what they need

I don't no why my email can't go through they can send me and email but when I reply I doesn't go through

I've sent documents to assist@jackpotjill.com

To see if it goes through ok nick

Dear Steven,

Unfortunately, we couldn't reach the casino either. Were you already successful at sending them the documents or is there any other update regarding the case? Will set the timer to casino again to give them time to respond.

Dear Steven,

As you can see, we could not reach the casino at all. I'm not sure if you were able to reach them by your own or if you issue is already resolved. However, we will be now forced to close to complaint as unresolved as the casino is non-responsive. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.

Regards,

Nick