The player from Germany had requested a withdrawal on August 22nd without using any bonus and without needing account verification. Despite the casino's stated processing time of up to 72 hours, the withdrawal remained unprocessed. After 10 days, the payout was processed successfully. The issue was marked as resolved following confirmation of the successful withdrawal.
Jackpot Frenzy Casino - Player’s withdrawal has been delayed.
Amount: €450
Jackpot Frenzy Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
2 months ago
Translation
I requested a withdrawal on August 22nd. No bonus was used. My account does not need to be verified. According to the casino, withdrawals take up to 72 hours. The withdrawal has not been processed until today.
Automatic translation:
Public
Public
2 months ago
Dear dieterpete84,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
Public
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2 months ago
Translation
Payout was processed successfully today after 10 days.
Automatic translation:
Public
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1 month ago
Dear dieterpete84,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
