The player from United Kingdom is experiencing difficulties withdrawing his winnings due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.
This site allowed me to make a deposit using my visa debit card. I have won 2771 euros and wanted to make a withdrawal but they said I can only withdraw using a MasterCard and bit coin which I don't have.
Dear Ajay,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.
If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela