HomeComplaintsJackpot Charm Casino - Player’s struggling to receive his winnings.

Jackpot Charm Casino - Player’s struggling to receive his winnings.

Amount: €2,700

Jackpot Charm Casino
Safety Index:Low
Submitted: 13 Sep 2021 | Case closed : 29 Sep 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from United Kingdom is experiencing difficulties withdrawing his winnings due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

This site allowed me to make a deposit using my visa debit card. I have won 2771 euros and wanted to make a withdrawal but they said I can only withdraw using a MasterCard and bit coin which I don't have.

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3 years ago

Dear Ajay,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

 

If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

 

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3 years ago

Dear Ajay,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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