Jackpot Charm Casino - Player has received a registration email without opening an account.

I have received today in my email that I have registered at Jackpot Charm as a user n.orlovsk74. I have never registered at JackPot Charm and have absolutely nothing to do with your website. So, if somebody is registered as n.orlovsk74 using my credentials - this is a scam. Kindly ask to please take care of this problem. Thank you

Dear Nina,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I hope I understood it correctly.

I can only recommend contacting the casino. If your email address has been used to open a casino account, we are powerless in helping you. Have you provided an access to your email address to anyone else in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Nina,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.