JackPoker Casino - Player’s deposit is not credited.

HI.Please help me solve my deposit problem because 4 whole days ago Jack Poker still hasn't credited my $20 skrill deposit. still not visible . What kind of thing is it that my own deposit money could not be credited for 4 days? I trust that you will solve this problem?I should also claim compensation. Because you know, sir, what would I spend this money on. Here are the deposit transaction details: Paid at UAB "Utrg"

- 7561.66 HUF

February 28, 2024 2:00 PM

Status

Processed

Transaction ID

5328273892

Amount paid

18.48 EUR

Fee

0.00 HUF

Total

7561.66 HUF

Conversion

(Includes 3.99% exchange fee)

1 HUF = 0.002444 EUR

Dear jszommer92,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Please forward your payment receipt to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Yes, it was my first deposit. OK I will send the Skrill deposit transaction to the email provided 

I completely empathize with your frustration, jszommer92. As I mentioned previously, the process of locating and refunding your funds to your bank account or crediting them to your casino account may take some time. In order to give the casino sufficient opportunity to investigate and resolve the issue, I will extend the timeline for an additional 21 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's remain optimistic and anticipate positive news regarding your deposited funds. Thank you for your patience and understanding in advance.

I refuse to wait any longer for a simple deposit! please intervene. help me!! Contact Jack Poker Support and speed up the process because I'm already very angry. What's going on? solve the problem. Thank you.

As mentioned before, here at Casino.Guru, we allocate one-month timeframe to address lost deposit cases. We initiate contact with the casino only after this one-month period from the deposit. It's essential to note that we refrain from reaching out to casinos prematurely, and the majority of cases are successfully resolved within this specified duration. To keep you in the loop, I'll set a timer for an additional 10 days, bringing us to the month mark since your deposit. If there are no updates by then, we'll proceed to contact the casino on your behalf.

oké

Thank you very much that the money arrived in my account

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, jszommer92, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru