Jana has spent her entire professional life working in some form of business, whether in a bank or at an insurance company, possibly because she enjoys working with and for people. Now she is making sure that our list of casinos is filled with accurate data as one of our Casino Analysts. Jana devote...
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Jana K.
Author
Jana Kopecká
Casino Analyst & Complaint Specialist
Jana has spent her entire professional life working in some form of business, whether in a bank or at an insurance company, possibly because she enjoys working with and for people. Now she is making sure that our list of casinos is filled with accurate data as one of our Casino Analysts. Jana devote...
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JackPoker Casino Review
In this review, we took a close look at JackPoker Casino. Our casino review process helped us check both its benefits and its drawbacks. Our team looked into things like the casino's Terms and Conditions, licenses, player complaints, support, and limits. This helped them form a clear view of how safe and fair this casino is for players.
We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. JackPoker Casino scored a High Safety Index of 8.2, which makes it a recommendable option for most players in terms of fairness and player safety. Proceed with reading our JackPoker Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Safety Index – JackPoker Casino fairness and safety
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of JackPoker Casino, we read and assessed Terms and Conditions of JackPoker Casino in-depth. We came across some rules or clauses that we did not appreciate, but all in all, we consider the T&Cs to be mostly fair. A rule that is unfair or predatory has the potential to be held against players to defend withholding their winnings, but in the case of this casino, we found only minor issues.
According to our approximate calculation or collected information, JackPoker Casino is an average-sized online casino. It has a low amount of restrained payouts in complaints from players, when we take its size into account. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
As far as we know, no relevant casino blacklists include JackPoker Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
In our comprehensive review of all relevant aspects, JackPoker Casino has attained a High Safety Index of 8.2. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers.
Note: As far as we are concerned, JackPoker Casino is related to 13 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of JackPoker Casino. This connection has resulted in an increased Safety Index.
JackPoker Casino Terms and Conditions
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of JackPoker Casino to be mostly fair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about JackPoker Casino
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We currently have 2 complaints directly about this casino in our database, as well as 2 complaints about other casinos related to it. Because of these complaints, we've given this casino 103 black points in total, out of which 3 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
JackPoker Casino user feedback and reviews
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
So far, we have received only 1 player review of JackPoker Casino, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 5 or more reviews. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
JackPoker Casino company data and licenses
JackPoker Casino is owned by Jack La International Limitada and has estimated annual revenues higher than $1,000,000. This establishes it as one of the smaller online casinos within the bounds of our categorization.
JackPoker Casino has a gambling license issued by Anjouan Gaming in Comoros.
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
USD 4,000 per day
No win limit
USD 10,000 per week
USD 40,000 per month
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. In the table below, you can see an overview of language options at JackPoker Casino.
Language
Website
Customer support
Live chat
English
24/7
Spanish
24/7
Portuguese
24/7
Russian
24/7
German
24/7
Italian
24/7
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at JackPoker Casino, account management, withdrawal process, etc. We would say JackPoker Casino has an average customer support based on the responses we have received during our testing.
Casino games and slots available at JackPoker Casino
JackPoker Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Poker, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Games from 35 casino game providers are available. This includes NetEnt, Evolution Gaming, Pragmatic Play, Igrosoft, Red Tiger Gaming, Playson, Evoplay, BGaming, GameArt, Endorphina, Habanero, Red Rake Gaming, Spinomenal, Tom Horn, Belatra Games, Booongo (BNG), MrSlotty, VoltEnt, Platipus, 100HP Gaming, Slotopia, Mancala Gaming, Caleta Gaming, Spribe, OneTouch, 1spin4win, CT Interactive, InOut, Betsolutions, Onlyplay, Hacksaw Gaming, EURASIAN (EA) Gaming, Netgame, PG Soft (Pocket Games Soft), Ka Gaming.
JackPoker Casino bonus offers and codes
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.
As of right now, our database holds 1 bonus from JackPoker Casino:
300% up to $2,000
Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.
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Company info
Owner
Jack La International Limitada
Operator
Jack La International Limitada
Established
2021
Estimated annual revenues
< $1,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of JackPoker Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Small to medium casinoMedium group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Explore the game selection available at JackPoker Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 13
Not Available: 2
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 8
Not Available: 0
Real Games
Verified by Gamecheck
Real Games
A selection of games from multiple game providers have been checked and NO fake games have been found.
Browse all bonuses offered by JackPoker Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
Payments
Browse an overview of payment methods supported by JackPoker Casino, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Show all
(79)
Payment methods (79)
Transaction limits
Withdrawal limits
$40,000
per month
$10,000
per week
$4,000
per day
Win limits
Unknown
Currencies
Traditional
Supported Fiat currencies.
USD
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
6 languages
EnglishGermanItalianRussianSpanish
1 more
All languages (6)
English
German
Italian
Russian
Spanish
Portuguese
Live chat
Available in
6 languages
EnglishGermanItalianRussianSpanish
1 more
All languages (6)
English
German
Italian
Russian
Spanish
Portuguese
Customer support:
Available in
6 languages
EnglishGermanItalianRussianSpanish
1 more
All languages (6)
English
German
Italian
Russian
Spanish
Portuguese
Live chat rating
Subpar
Average response time: Instant
Based on 6 tests
Date and tester
Response time
Rating
22 Jan 2026
Jana K.
Instant
Subpar
20 May 2025
Miram G.
Not measured
Subpar
18 Oct 2024
Jana K.
Not measured
Subpar
30 Jan 2024
Katarina D.
Not measured
Subpar
24 Apr 2023
Kristina U.
Not measured
Subpar
16 Mar 2023
Kristina U.
Not measured
Subpar
User reviews
User reviews of JackPoker Casino
This is a place to share experience with JackPoker Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Not enough data
Rated by 1 user
Very positivePositiveNeutralNegativeVery negative
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Write a review
Casino Guru
We want players to understand gambling.
• 1 year ago
Warning!! I sent in a complaint to Jackpoker and have now been waiting for 76days without they solved it, 15days since their last update in email. They have sent me about 15emails since day1 and everone has been: We working on your problem, please wait.
I also read an article on YPD where i say this: " there are increasing reports from players that over 50% of the player pool consists of bots, and even experienced players cannot make any profit at the tables, with every player ultimately losing all their money. Regrettably, we have only received negative feedback about JackPoker from various players since the beginning of our partnership, and nothing has improved. The payment issues involving a relatively modest sum and the unreliability of various statements make it even more difficult for us."
And with my experience now with the long waiting for an answer on my complaint i really just want to warn all from playing here! There are way better poker rooms to play on. I will update this review every 5day until i get an answer from JackPoker.
Nothing at all
Bots
Support
Discussion
JackPoker Casino discussion
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