The player from Switzerland had deposited 511 USD to Jackpoker, which the casino claimed it did not receive. The player, who had made several successful deposits in the past, provided confirmation of the payment. We had requested further communication records between the player and the casino for a thorough investigation. However, due to the player's lack of response to our follow-up messages, we were unable to proceed with the investigation. Consequently, the complaint was rejected.
JackPoker Casino - Player's deposit has not been credited.
Amount: $511
JackPoker Casino
Safety Index:Above averageSafety Index
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7.3
JackPoker Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
12 months ago
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1 year ago
Translation
Hello, I made a deposit of 511 USD with jackpoker on 06/10 using Binance BSC-USD. They claim that I sent it to the wrong address, although I have a confirmation that I have deposited it and they insist they did not receive the money.
Automatic translation:
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1 year ago
Dear pbundi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful deposits before? Are you sure that you sent the deposit to the correct address?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
Yes, I had already made several successful deposits
You can see the confirmation that I have paid.
Automatic translation:
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1 year ago
Thank you very much for your reply, pbundi. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
