The player from Germany had his withdrawal delayed due to incomplete account verification. We rejected the complaint because the player didn't respond to our message.
Jackie Jackpot Casino - Player’s withdrawal has been delayed.
Amount: €1,000
Jackie Jackpot Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Dear Sirs and Madames,
I won jackpot at Jackie.
I submitted my documents but have not yet received an answer. It's been four days without a response.
"Waiting" is still on my account
I emailed Jackie Jackpot every day and asked.
How can that be ... when you paid in, the amount was immediately deducted ... but you don't get an answer when paying out.
I thought I found a great online casino, but it is probably not so "SHADY"
Jackie Jackpot should then not publicly write "FAST PAYMENT"
Sincerely yours
Petra F ******
Edited by a Casino Guru admin
Automatic translation:
Public
Public
3 years ago
Dear Petra,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and each casino is unique and proceeds verification differently.
If you’ve provided all the required document in a sufficient quality and all the data is correct, there should be no reason for the casino to delay your withdrawal. I would suggest you to wait for a few more days (for example 7) and if your account isn’t verified we will try our best to help you. In the meantime, I would like to ask you to keep me informed and let me know if there is anything new regarding your case.
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
3 years ago
Petra, I am sorry I understand your frustration, but as I've already mentioned, each casino proceeds verification differently - requires different documents and it may take a few business days. In this case I would recommend you to wait until this date and then, if your account still isn't verified, we will try our best to get in touch with the casino to find out what is going on.
I will keep this complaint opened and please let me know if there is anything new.
Public
Public
3 years ago
Translation
Kristina, no there is nothing new. I am still waiting for my win.
Now wait since 02.06.
😢😢😢😢😢😢😢😢😢😢
Edited
Automatic translation:
Public
Public
3 years ago
Thank you very much Petra for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Public
Public
3 years ago
I am happy to hear that your case is moving forward. Please let us know when you will receive your money so we can be sure that your problem was solved.
Please disable your AdBlock