The player from Hungary had his account blocked without further explanation. We’ve rejected this complaint as unjustified.
Jackie Jackpot Casino - Player’s account has been blocked.
Amount: ??
Jackie Jackpot Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
They have closed my account for no reason after having sent a lot of private documentation....this is a criminal song and an abuse by the casino and I need advice on how I can file a complaint under the data protection law, thanks
Automatic translation:
Public
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2 years ago
Dear Tosu008,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.
Thank you in advance for your reply and understanding.
Best regards,
Petronela
Public
Public
2 years ago
Do I understand correctly that there are no funds being held by the casino?
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