The player from Hungary had his account blocked without further explanation. We’ve rejected this complaint as unjustified.
They have closed my account for no reason after having sent a lot of private documentation....this is a criminal song and an abuse by the casino and I need advice on how I can file a complaint under the data protection law, thanks
Dear Tosu008,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.
Thank you in advance for your reply and understanding.
Best regards,
Petronela