The player from Hungary had his account blocked without further explanation. We’ve rejected this complaint as unjustified.
Jackie Jackpot Casino - Player’s account has been blocked.
Amount: ??
Jackie Jackpot Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.3
Jackie Jackpot Casino has a Safety Index of 9.3, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
They have closed my account for no reason after having sent a lot of private documentation....this is a criminal song and an abuse by the casino and I need advice on how I can file a complaint under the data protection law, thanks
Automatic translation:
Public
Public
2 years ago
Dear Tosu008,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.
Thank you in advance for your reply and understanding.
Best regards,
Petronela
Public
Public
2 years ago
Do I understand correctly that there are no funds being held by the casino?
