HomeComplaintsJackie Jackpot Casino - Player’s account has been blocked.

Jackie Jackpot Casino - Player’s account has been blocked.

Amount: ??

Jackie Jackpot Casino
Safety Index:Very high
Submitted: 17 Feb 2022 | Case closed : 21 Feb 2022
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

2 years ago

The player from Hungary had his account blocked without further explanation. We’ve rejected this complaint as unjustified.

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2 years ago
Translation

They have closed my account for no reason after having sent a lot of private documentation....this is a criminal song and an abuse by the casino and I need advice on how I can file a complaint under the data protection law, thanks

Automatic translation:
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2 years ago

Dear Tosu008,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 


Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.


Thank you in advance for your reply and understanding.

Best regards,

Petronela

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2 years ago

Ok

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2 years ago

Do I understand correctly that there are no funds being held by the casino?

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2 years ago
Translation

No it does not retain funds thanks for your help

Automatic translation:
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2 years ago

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.

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