HomeComplaintsJackburst Casino - Player’s withdrawal is delayed.

Jackburst Casino - Player’s withdrawal is delayed.

Amount: €451

Jackburst Casino
Safety Index:Fresh casino
Submitted: 03 Jan 2023 | Case closed : 23 Jan 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Sweden is experiencing difficulties withdrawing the winnings from the casino. We closed the complaint because the player stopped responding.

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1 year ago
Translation

Have not received the sum, have received parts but in total it is €451 I have not received yet, I have contacted support and they ask me to tell them which withdrawals I have not received but their history page is very confusing, You have to look for withdrawals yourself among all deposits.

It's been about 5 days now that I haven't received my money

Automatic translation:
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1 year ago

Dear torgun030208,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

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1 year ago

Dear torgun030208,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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