The player from Finland asked to close his account but his account was later reopened. The player confirmed the issue was resolved.
Jackburst Casino - Player asked for the closure of his account.
Amount: €31
Jackburst Casino
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6.7
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I closed my game account by email on 16 January 2023. I also received confirmation via email that my account has been closed.
still on 26.1 I was able to deposit and play. So I demanded a refund of the deposits because my account had not been closed despite the message.
Automatic translation:
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1 year ago
Dear Purnojahakka,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:
Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.
On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with a gambling problem).
Could you please specify the reason for closing your account? Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is tomas@casino.guru
Thank you very much in advance.
Best regards,
Tomas
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1 year ago
Yes . I was sended email 16.1 that my account is now closed. Yesterday chat confirmed this and understanded my complaint. She said that relevant department is looking in to this but today i asked about this i was replied that account is now closed nothing we can do about it.
i want my yesterdays deposits back one way or another
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1 year ago
Dear Purnojahakka,
Will you be able to send me the original request you sent to the casino requesting your account closure? Please understand without further evidence we won't be able to assist you. I'll await your reply. Please forward the evidence to my email at tomas@casino.guru
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1 year ago
Dear Purnojahakka,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
