Jackburst Casino - Pelaaja pyysi tilinsä sulkemista.

I closed my game account by email on 16 January 2023. I also received confirmation via email that my account has been closed.

still on 26.1 I was able to deposit and play. So I demanded a refund of the deposits because my account had not been closed despite the message.

suljin pelitilini sähköpostilla 16.1.2023. Sain vahvistuksen asiasta myös sähköpostilla että tilini on suljettu.

silti 26.1 pystyin tallettamaan ja pelaamaan. Joten vaadin talletusten palautusta koska tiliäni ei oltu suljettu viestistä huolimatta.

Dear Purnojahakka,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with a gambling problem).

Could you please specify the reason for closing your account? Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is tomas@casino.guru

Thank you very much in advance.

Best regards,

Tomas

Yes . I was sended email 16.1 that my account is now closed. Yesterday chat confirmed this and understanded my complaint. She said that relevant department is looking in to this but today i asked about this i was replied that account is now closed nothing we can do about it.

i want my yesterdays deposits back one way or another

Dear Purnojahakka,

Will you be able to send me the original request you sent to the casino requesting your account closure? Please understand without further evidence we won't be able to assist you. I'll await your reply. Please forward the evidence to my email at tomas@casino.guru

Money received back. thank you

Rahat saatu takaisin. Kiitos

Dear Purnojahakka,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru