The player from Switzerland faced withdrawal issues as the casino required a minimum of five bets with odds of at least 1.3, which limited his betting amount to around 100 instead of the deposited 1000. He requested assistance to either remove this requirement or to withdraw his funds. The issue was resolved by the Complaints Team, which explained that the casino's deposit wagering requirements were standard and that they could not assist further with sports betting-related complaints. Consequently, the complaint was rejected, and the player was offered alternative resources for support.
Jackbit Casino - Player's dissatisfied with betting requirements.
Amount: 1,117 CHF
Jackbit Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
2 months ago
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3 months ago
Hello!
I´´ve made a deposit and when I tried to bet, then I received a message that i need to put at least 5 games in the bet with at least 1.3 odd and when I try this then the max amount per bet is very limited (around 100 compared to the 1000 I´´ve deposited).
I´ve tried to withdraw my money but now they say this is a requirement.
Can you please help me to either remove the requirement of min 5 bets or just get my money back?
Thank you!
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3 months ago
Dear sebasta,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. All regulated casinos require players to wager real money deposits. This is one of the standard AML (anti-money laundering) rules. The deposit wagering requirements are usually 3-10x the value of the last deposit, and it isn't anything unfair.
- Did the casino inform you that these are the deposit wagering requirements or do you see it somewhere in your casino account?
- Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
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2 months ago
Thank you for your reply, sebasta. Do I understand correctly that these bets must be placed on sports events?
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2 months ago
Hi!
That is correct.
Their requirement (that was not mentioned anywhere) is that I need to bet a minimum of 5 multiple games (sports events) with a minimum odd of 1.3.
So I don´t need to mention that the probability of getting this correct is close to zero and that´´s why this requirement is very unfair.
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2 months ago
Could you please clarify which games you focus on - slots, live casino, sports betting, etc.?
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2 months ago
Sebasta, I would like to emphasize that our forum Casino.guru deals with complaints regarding online casino users only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue in case you only focus on sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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2 months ago
I will get back to you via email.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
