HomeComplaintsJack21 Casino - Unusual technical difficulties.

Jack21 Casino - Unusual technical difficulties.

Amount: €3,800

Jack21 Casino
Safety Index:Below average
Submitted: 22 Nov 2019 | Case closed : 16 Dec 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Jetro, a player from Finland, experienced a change in his gaming history. He was informed by the casino that they are working on the issue and he should receive the outcome soon.

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4 years ago
Translation

They refuse to pay for repatriation because they have reportedly been in the midst of research and gaming sessions. And some of the gaming sessions have reportedly disappeared. I actually see them from history. They've reportedly been in contact with a game maker, but it's been a week since

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Automatic translation:
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4 years ago

Hello, Jetro.

 

Thank you very much for submitting your complaint. We are very sorry to hear about your negative experience. Usually, it takes more time to investigate such an issue (it goes through many people in the casino and game provider’s company). 

 

We have had good experience with this casino, so far. We recommend you provide them with extra time to receive a final statement or maybe a compensation. We may extend the timer by additional 7 days, and, if there is no change after this period, we will contact the casino. Do you agree with that?

 

Best regards, Jozef

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4 years ago

Dear Jetro,

 

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

 

The player can reopen this complaint anytime.

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