Jetro, a player from Finland, experienced a change in his gaming history. He was informed by the casino that they are working on the issue and he should receive the outcome soon.
They refuse to pay for repatriation because they have reportedly been in the midst of research and gaming sessions. And some of the gaming sessions have reportedly disappeared. I actually see them from history. They've reportedly been in contact with a game maker, but it's been a week since
Hello, Jetro.
Thank you very much for submitting your complaint. We are very sorry to hear about your negative experience. Usually, it takes more time to investigate such an issue (it goes through many people in the casino and game provider’s company).
We have had good experience with this casino, so far. We recommend you provide them with extra time to receive a final statement or maybe a compensation. We may extend the timer by additional 7 days, and, if there is no change after this period, we will contact the casino. Do you agree with that?
Best regards, Jozef