The player from Hesse submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.
IZZI Casino - Withdrawal of player's winnings has been delayed.
Amount: €2,100
IZZI Casino
Safety Index:HighSafety Index
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8.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello, I signed up at the IZZI Casino yesterday and used the first welcome bonus, I could also play with the bonus and wagered less than 5 euros. Now I have given 2100 euros to be paid out after successful verification.
only now let's start again.
The first payment was aborted because you allegedly have problems with the chip, after that I should also verify Sepa, I did that too... same... the chat then said the chip works again. Now my chip payout is pending and I'm being told even though I've been successfully verified
*According to our rules, the administration has the right to request additional verification of the withdrawal of funds and withhold payment until 31 calendar days, Marcel.*
First allegedly a system error, now suddenly 31 days of additional verification?
I only played slots and your BONUS slots.
DO YOU HAVE TO OPEN A CASE AFTER EVERY WIN?
PLEASE HELP ME I DON'T WANT TO WAIT 31 DAYS...
Automatic translation:
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1 year ago
Dear Nexty,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
Got my full payout via instant bank transfer. Casino saw an error. So all good
Automatic translation:
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1 year ago
Dear Nexty,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
