IZZI Casino - Player’s withdrawal has been delayed.

I hereby inform you of my total disappointment with this casino that when depositing the money comes in quickly but when withdrawing it does not. I made numerous withdrawal requests per pix and they only return the amount to the site balance wanting me to bet and lose my money. I've been trying to withdraw for 2 days, I managed with a lot of work to withdraw 3000 BRL but I still have 6000 BRL stuck on the site. I have already spoken with all the attendants and they just stall and say that there is a problem with the lateral payment system or they say that I am putting my data incorrectly, which is impossible. They don't pay, I ask for your help to solve this problem and get my funds withdrawn.

Dear jhonatan20,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

I already sent the complaint because it was clear that they were talking nonsense that there was a problem with the payment side, and suddenly a new pix icon appeared for withdrawals of up to 1000 brl. I used this one and it worked and it was approved quickly. The problem is that this icon disappeared again and now after I said that I was going to come here to open a withdrawal complaint call, strangely, they approved the withdrawal requests again. In other casinos where I played the funds were in the account within 1 hour at the most and at izzi it took almost 2 days for me to be able to withdraw 9000 brl. Now they processed it was 6 pix of 1000 brl and 1 pix of 3000 brl. You can close the case.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, jhonatan20, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru