The player from Germany is trying to withdraw €450 from his verified account but the casino continuously cancels the withdrawals, requesting a bank statement from a Skrill debit card. Even after providing a bank statement from the Skrill account, the withdrawal still hasn't been processed. The complaint was resolved as the player's received his payment.
IZZI Casino - Player's Withdrawal Denied Due to Unfulfillable Document Request.
Amount: €450
IZZI Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Good day. I would like to withdraw €450 from my verified account. However, the withdrawals are canceled when I am asked to upload a bank statement from the visual Skrill debit card. Oddly enough, today I was paid 1x 500€, after that it didn't work anymore. I uploaded my bank statement from the Skrill customer account, as well as a screenshot of the debit card and my verified Skrill data. I'll send them to you to check. So Izzi demands documents that I can't get at all...
Automatic translation:
Public
Public
1 year ago
Hello fischerkueps,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Izzi Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
Good day. The documents were recognized and the payment made by another casino employee. Thank you anyway for your help.
Automatic translation:
Public
Public
1 year ago
Dear fischerkueps,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
