HomeComplaintsIZZI Casino - Player’s struggling to receive their winnings.

IZZI Casino - Player’s struggling to receive their winnings.

Amount: 4,000 лв

IZZI Casino
Safety Index:High
Submitted: 03 Jan 2022 | Resolved : 10 Jan 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Bulgaria is experiencing difficulties withdrawing their winnings due to limited availability of payment methods. Player’s complaint has been resolved successfully.

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2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago

Dear tsonev76,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

 

If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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2 years ago

I have made withdrawal with crypto, which is not suitable for me. I will not play any more there with these withdrawal options - disappointing experience

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2 years ago

Thank you very much, tsonev76, for the update. Do I understand correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

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2 years ago
Translation

Yes, you can close the case.

Automatic translation:
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2 years ago

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, tsonev76, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

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