Hello
Casino closed my account permanetly and just stole 1480€ that I had accumulcated.
I was in kyc process where weird plays come from their side. After I provided them all requested documents they asked to upload my passport to sumsub however first the link expired, later once I opened It, it was already stuck as processing applicant data and I couldn't even upload anything after I reported this they sent me new link that was already expired and later asked me to send them again photos in mail.
After that they closed my account. I suspect this casino of shady plays with me in terms of verification just to steal my 1480€. I regret that I didn't force them to send me working sumsub verification because I did not have any problems with it so far in other services and I belive they used this just a reason to close my account.
I played there with only my own money, without bonuses in casino slots/table games and sports. Everything was clean from my side but this casino is a fraud. They stole 588€ my own deposits and 892€ winnings
Hello
Casino closed my account permanetly and just stole 1480€ that I had accumulcated.
I was in kyc process where weird plays come from their side. After I provided them all requested documents they asked to upload my passport to sumsub however first the link expired, later once I opened It, it was already stuck as processing applicant data and I couldn't even upload anything after I reported this they sent me new link that was already expired and later asked me to send them again photos in mail.
After that they closed my account. I suspect this casino of shady plays with me in terms of verification just to steal my 1480€. I regret that I didn't force them to send me working sumsub verification because I did not have any problems with it so far in other services and I belive they used this just a reason to close my account.
I played there with only my own money, without bonuses in casino slots/table games and sports. Everything was clean from my side but this casino is a fraud. They stole 588€ my own deposits and 892€ winnings