Thank you for all your emails with information and supporting evidence, Izibet Casino team.
Dear cassandr0,
After a thorough review of the information and evidence provided, I regret to inform you that I am unable to proceed further with this case.
It is a standard requirement across the industry for players to submit valid, original documents in their name to comply with KYC and AML regulations. Unfortunately, the documents provided in this instance appear to have been altered or tampered with, which is strictly prohibited in any casino environment. When such issues are identified, casinos reserve the right to cancel withdrawals and close the player’s account permanently.
We concur with the casino's rationale, as outlined in their correspondence to you via email. The casino has refunded your deposits, which aligns with industry practices under these circumstances. Regrettably, due to the failure to meet KYC and AML requirements, no further steps can be taken in this matter.
For the reasons outlined above, we will now proceed to close this complaint as rejected.
If you run into any issues with this or any other casino regarding casino games in the future, don’t hesitate to contact us and we will try our best to help.
Best Regards,
Michal
Casino Guru
Thank you for all your emails with information and supporting evidence, Izibet Casino team.
Dear cassandr0,
After a thorough review of the information and evidence provided, I regret to inform you that I am unable to proceed further with this case.
It is a standard requirement across the industry for players to submit valid, original documents in their name to comply with KYC and AML regulations. Unfortunately, the documents provided in this instance appear to have been altered or tampered with, which is strictly prohibited in any casino environment. When such issues are identified, casinos reserve the right to cancel withdrawals and close the player’s account permanently.
We concur with the casino's rationale, as outlined in their correspondence to you via email. The casino has refunded your deposits, which aligns with industry practices under these circumstances. Regrettably, due to the failure to meet KYC and AML requirements, no further steps can be taken in this matter.
For the reasons outlined above, we will now proceed to close this complaint as rejected.
If you run into any issues with this or any other casino regarding casino games in the future, don’t hesitate to contact us and we will try our best to help.
Best Regards,
Michal
Casino Guru