The player from Brazil has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
iWild Casino - Withdrawal of player's winnings has been delayed.
Amount: 650 R$
iWild Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
The casino says it released my withdrawal but it didn't go to my account.
I already sent my bank statements to prove that I didn't receive it and I also contacted my bank and they don't know about this amount in dispute. The bank asks for proof of payment from the casino and I am sincerely looking forward to receiving this money.
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1 year ago
Dear Leia78,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
The casino sent me proof of an account in my name that does not exist. Wu provided all my data to the casino. W when I made the deposit by pix I provided my pix key as well, where I could only make the withdrawal by the same method.
The casino opened an account in my name, sent the money and blocked the bank account. I already contacted this bank and I don't have an account with it. I provided my bank account details and they did not make payment to my account. In short: they asked for my data to give me a blow.
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1 year ago
Translation
here is one of the proofs. The casino changed my account, changed my pix key. I never put email as pix key. They made a fake bank account, registered my email as a key, changed my casino account and received my winnings
And those gains were nothing like bonuses. It was my money
Fucking scammers!!!
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1 year ago
Translation
I already got a refund from the casino and I already received my winnings. My case has been resolved
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1 year ago
Dear Leia78,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina,
Casino.Guru
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