iWild Casino UK - Player faces delayed withdrawals.

I created an account and deposited c.3.5k EUR, which I played through and won and lost. Eventually I managed to win some back and my balance grew to c.9k EUR, without using bonuses.

When it came to withdrawing, I was aware KYC was going to be painful. Thankfully the team was helpful and this was resolved relatively quickly. I requested to withdraw 1200EUR in 3x 400EUR as per their requirements. After a bit of back and forth and ensuring the right crypto account was set up, funds started to come through. We were in a steady cadence of 400EUR coming through once a day. However, this has since changed when I asked whether they could speed up the withdrawals and they have now slowed and limited the frequency with which I can withdraw and the timing of receiving funds.

This feels very unfair and, cynically, an attempt by them to tempt me into gambling my large balance, which now stands at 7,712EUR with an additional 1,200EUR of withdrawals pending.

At the current proposed cadence it would take several months to withdraw my full balance as they have limited me to 400EUR withdrawals a week! This is clearly contrary to their stated T&Cs on withdrawal policy.

Please can you help and see if you can speed up this process and break the log jam.

Thank you!

Dear b4c696z976,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you received any withdrawals? If yes, when was the last one received, and how long did it take?
• Do you have any pending withdrawals in your account?
• Could you share your withdrawal history?
• Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear b4c696z976,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.