The player struggles to verify his casino account as they did not request any documents from him. The complaint was resolved as the player's verification was successful.
iWild Casino - The player struggles to verify his casino account.
Amount: €1,800
iWild Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi .
I am not given any opportunity to verify myself and receive my money.
Very ugly done by the casino.
Supposedly I would have received an email with the request, which was never the case. The support also let me down.
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Public
Public
2 years ago
Hello norcoryder012,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with iWildCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise when did you try to begin the verification process? Did you contact the casino's e-mail support and if yes, what did they respond? Isn't it possible to upload your documents directly into your casino account?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Unfortunately it is not possible to upload them to the account .
In the meantime I have received a request with somewhat unusual methods.
I have never experienced a selfie in front of the open website.
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