iWild Casino - Player seeks damages after account self-exclusion.

On August 22, 2023, I self-excluded myself from all gambling sites due to gambling addiction.

We tried to get my money back that I had lost, but they refused.

After this, I started receiving a lot of emails and offers to come back.

I sent an email (attached) stating that I did not want these communications and that I might claim damages. (See email)

Despite this, I received another email on August 6th offering 250 free spins. That email triggered my gambling urge. Therefore, I am now seeking damages for lost work and emotional distress. I could demand a lot more money, but I am asking for 1500 euros to give them a cheap chance this time. Next time, I could ask for 5000 euros from the European Ombudsman.

All evidence is available, and I can send everything by email.

I hope that you can resolve this matter as soon as possible. 😍

Dear rebeccatolieelf,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with iWild Casino. Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you attempted to unsubscribe from the marketing communication by choosing this option in the email's footer?
• Could you please explain whether the casino allowed you to deposit and play under this or another account created in the casino?
• Is your casino account in the casino currently closed?

Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

Super thanks for the fast service. Yes, that's what I've done every time, cancel premunation and unsubscribe. Nevertheless, they are coming since last year in 2023. Have also contacted them on chat and they say we will not solve any problems. Then again and again.

I have a serious gambling addiction and went to treatment for 1 year and cut myself off from all emails and game breaks with my therapist.

This is pure attempt to get at me and play on other sites that they may be subcontractors.

I have also received an email from my vip guy there who knew I had gambling problems.

This was the same with another Casino last year where I won my right,

It's an expensive lesson for them, but my life and a week of treatment to avoid relapse is a risk.

Have sent all casinos to the gambling inspectorate as well. So yes have done everything.

They have to pay me for my work week and stop sending out to people who lose everything who gamble ❤

I am sorry for the experience, but please understand we are unable to ask the casino to pay any compensation due to funds lost on other sites.

• Could you please list which casinos you registered at since you started to receive the marketing materials?
• Have you self-excluded due to gambling problems on these other websites yet?
• Could you please share your request to remove you from marketing materials permanently and the casino's response? Forward the emails to my address at tomas@casino.guru

But they are the ones who sent a lot of mail in Wild casino, even though I asked them to stop. Please read what I write.

They have sent 28 although I have unregistered each time and told them.

I wild will compensate me for all 24 sms, even though they confirmed that if blocked, the email disappears. But still I have received 20 emails from them with bonuses etc.

I will either report them via the GDPR law and then they will be more expensive.

You are supposed to be there for us casino guru, but you don't read what is written.

After 22/8 2023, I have received 25 emails from them. Latest on 6/8-2024

I didn't mean to upset you by my response, I understand the situation you are dealing with must be difficult.

• Have you contacted the casino support and asked for an explanation? What reply have you received? Please share your communication with the casino following the promotion you received on the 6th of August. My email is tomas@casino.guru
• Have you self-excluded in the casinos where you opened an account following the marketing communication from Iwild Casino? Are your accounts in those casinos blocked?

A) Thomas, you have received my answers as well as pictures of what iwild says.

b) blocked me on 2023-08-22 where iwild confirms the block.

c) you have received all images, screenahos everything.

Why don't you read what I send?

why don't you print the ones I sent.

You already got answers to these questions last week? 🙂

if you don't understand how I write, maybe a new case manager can take the case. ❤️

Yes, I have been blocked since 2023-08-22

have canceled ads every month still i get it.

wrote to them in the chat that I have proof that they are apologizing and it should stop.

but have received 11 advertising mailings after that and most recently on 6/8

I have notified them for a whole year.

They make serious mistakes.

CEG said to wait for an answer from you and them today.

I can charge a lot of money for this.

Have spoken to them every time they sent emails, texts, etc., but they still continue.

Should I make a new case?

7.5. If a player closes his casino account due to "problems with gambling" / "loss of self-control over the game" / "gambling addiction", in this case, the player is prohibited from playing on casino partner websites, as stated in the license of this casino.

so I will get all my deposits too.

7.6. In case of violation of the rules of the project, the casino administration may return the deposits to the player with the deduction of an administrative commission of up to 15%, depending on the player's payment method.

Thanks for your reply.

I believe there is a misunderstanding in what I am asking from you.

You wrote you contacted the casino via live chat

Have also contacted them on chat and they say we will not solve any problems. Then again and again.

and

wrote to them in the chat that I have proof that they are apologizing and it should stop.

I asked for your communication with the casino following August 6th 2024 which I don't believe you provided - please forward me this interaction with the casino's responses.

• Screenshots containing sensitive information, such as your full name, email, etc. are marked as private and won't be made public.
• From the screenshot above, it seems that between your communication with the casino on November 4th 2023 and August 2024 there is only one email marketing communication. Have you deleted the other marketing communication from the casino?
• I asked you for the status of your gambling accounts (whether your accounts are self-excluded or not) in other online casinos and for the list of these casinos, which you didn't supply either.
• If you believe any other online casino didn't protect you from gambling kindly submit new complaints for each casino.

Thanks for your cooperation and reply.

Shall I send to your email?

Because I have attached what you asked for. Fairy is very many pictures")

Please send me any correspondence between you and the casino support from this year. Thanks in advance for your reply.

Dear rebeccatolieelf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I asked for your email address because they are a lot of files so you can get it through there.

my email is tomas@casino.guru

I'll await your reply.

Dear rebeccatolieelf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

hi

give me 5 days more. I have been sick.

No problem,

I've set the timer to an additional 7 days.

Dear rebeccatolieelf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.