iWild Casino - Player’s withdrawal is delayed due to KYC issues.

Dear Filler81,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that providing false personal data is absolutely prohibited in all online casinos. I would strongly recommend avoiding this kind of action in the future and making sure all the provided information is correct before starting playing.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you had the option to review the provided personal information during registration?
• Have you attempted to correct the information before you played with your funds?
• Is this the only inaccuracy in the provided personal information in your profile to your knowledge?
• Could you please share with me the communication between you and casino support regarding the issue? My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.