HomeComplaintsiWild Casino - Player’s withdrawal is delayed due to KYC issues.

iWild Casino - Player’s withdrawal is delayed due to KYC issues.

Amount: €860

iWild Casino
Safety Index:Very high
Submitted: 19 Dec 2024
Case opened Current status

Waiting for player to reply

6d 17h 13m 21s

Case summary

3 hours ago

The player from Austria is unable to withdraw €860 due to an ongoing KYC process related to a typo in her birthdate during account registration. Despite completing KYC verification multiple times and reaching out for assistance, he has not received a response in three months.

Private
Private
9 hours ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
6 hours ago

Dear Filler81,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that providing false personal data is absolutely prohibited in all online casinos. I would strongly recommend avoiding this kind of action in the future and making sure all the provided information is correct before starting playing.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Have you had the option to review the provided personal information during registration?
  • Have you attempted to correct the information before you played with your funds?
  • Is this the only inaccuracy in the provided personal information in your profile to your knowledge?
  • Could you please share with me the communication between you and casino support regarding the issue? My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Filler81 has 6d 17h 13m 21s to reply

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news