iWild Casino - Player's withdrawal is delayed and paid in small installments.

Hello Casino Guru, I'm reaching out to you once again because I have an issue with another casino. On May 22nd, I won exactly 3964 euros at iWild Casino. The verification process took a very long time. Once I finally passed it, I was informed that the withdrawal limit is 1200 euros per day. I agreed to these terms as stated in the regulations. However, since then, I have only received 1600 euros, and that too, in installments every two or three days.

When I attempt to make a withdrawal request, it constantly says that I have exceeded the limit because the previous withdrawals have not yet been processed. They don’t respond to my emails and, after several attempts, they try to convince me that there is some issue with my bank, which is why the payouts are coming in installments. I cannot understand why they themselves do not adhere to their own regulations. If the daily limit is 1200 euros, it should take exactly 3 days to withdraw these funds. Unfortunately, in practice, they disburse 400 euros every few days as they see fit.

When the money finally hits my account, I submit another withdrawal request, but I am met with a message stating that I have exceeded my withdrawal limit, and I cannot request more than 400 euros at a time. This repeats every few days. I understand everything, yet the casino’s policy in this case seems at least strange. Let me also add that the money did not come from any bonus.

Hello Anna1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with iWild Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When did the first withdrawal arrived and since when is the rest pending? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account has been verified since May 24, the last contact with the casino was yesterday, unfortunately they told me it was a problem with the bank, the casino's policy clearly states that you can withdraw EUR 1,200 a day, so it would take me 3 days to withdraw my winnings, but two weeks have already passed and not even half it was not paid out, I played without a bonus for real money, they pay out 400 euros whenever they want, the last payment was yesterday and they set their own schedules, they do not follow their regulations at all.. I contacted my bank and they do not see any obstacles. This is an unethical approach and I have already read many similar complaints on this forum about the casino when it comes to payouts

After another contact with the casino, there is still no response, they do not respond to my emails, I even mentioned that I will report the matter to the Casino guru, then b3z replies.

Hey, casino guru, do you have any updates on my case yet? I'm writing to the casino and no one is answering my emails, I'm already frustrated with the whole drawn-out withdrawal process. I'm standing still and my money is still in the casino account. They do not respond to e-mails and I cannot order further payments because the previous ones are still in progress

Thank you Anna1 for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi Anna1,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino and we'll see what can be done when they reply.

Dear iWild Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify what is the current status of the player's withdrawal requests and when they can expect them to be processed from your side?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Dear Anna1 and Сasino Guru,

We have relayed all the information to our Finance Department.

Please be assured that your request is under review and will be addressed at the earliest opportunity.

We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.

Respectfully,

iWild Casino Representative

Unfortunately, I was lost due to the waiting period and lost the money I had to withdraw, the long waiting time for the withdrawal was frustrating, the casino has an unethical approach to the player, according to the regulations, the amount of 3964 should be deposited as a withdrawal within 4 days, which is clearly described in the regulations with daily the withdrawal limit is 1,200 euros 3x400 euros per day, unfortunately the casino broke the regulations. And when the first withdrawal went smoothly and I managed to make a withdrawal of 1,200 euros, the next day I already had the limit because the previous withdrawals were still in progress, I tried to contact the casino unfortunately no answer, I clearly said several times about breaking the regulations, in return I received e-mails that it was a problem with my bank, as it turned out, everything was fine in my bank, after a few days the casino kindly sent me a payout schedule set by itself, which said that every 4 days they would I am entitled to payments of EUR 400, within 3 weeks of winning I received only EUR 1,600, the casino treats the player unethically, the limits and payout schedules that they set for themselves have little to do with the regulations on the website, I will also pursue my rights in the institution for this intended, I have already contacted and sent all screenshots and conversations with the department responsible for withdrawals in the casino, I will also advise against using this casino on all forums, when a player breaks the regulations of a given casino, he is responsible, what if the casino breaks the regulations? Who is then responsible? You are really taking advantage of Iwild Casino and frequently breaking the regulations, I hope they will take a closer look at you and you won't cheat anyone again.

Dear Anna1, do I understand correctly that you don't have any funds on your balance at the moment?

Unfortunately, if you had deliberately gambled the whole amount away before the casino reacted to your complaint, we cannot help you restore your balance. I understand your frustration, however, there can be delays caused by a high volume of withdrawal requests or by payment providers issues.

Dear Anna1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Anna1, due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.