HomeComplaintsiWild Casino - Player's withdrawal is delayed.

iWild Casino - Player's withdrawal is delayed.

Amount: €1,000

iWild Casino
Safety Index:Very high
Submitted: 22 May 2024 | Case closed : 10 Jun 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 months ago

The player from Italy had provided the requisite documents for bank verification but hadn't received any response yet. Their total pending withdrawal, which amounted to €1000, was still awaiting processing. We informed the player that the verification process could take up to 14 days and requested additional information. The player did not respond to follow-up messages, leading us to reject the complaint due to lack of communication.

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6 months ago
Translation

Good day,

I have attached documents for verification of my bank account but up till now, I have received neither a response nor my withdrawal money

1 WITHDRAWAL €400

2 WITHDRAWAL €300

3 WITHDRAWAL €300

Thanks in advance


Automatic translation:
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6 months ago

Hello Fabiodl88,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with iWild Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

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6 months ago
Translation

Good morning Nick,

the verification process started on 05/20/2024 by sending the documents they requested.

and this morning I get the same email.

They did not dispute the documents..I did not receive a response but only the original email of the 20th already replied

file

Edited
Automatic translation:
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5 months ago

Hello Fabiodl88,

As stated above, verification and withdrawal may take up to 14 days.

Please let us know if it would take longer.

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5 months ago

Dear Fabiodl88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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5 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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