iWild Casino - Player's withdrawal is blocked due to ongoing verification.

I have made several deposits to this website so called iwildcasino.com (they have several associated websites like: iwildcasino10.com etc.) i have managed to build a balance of €1000 and now they are not willing to let me withdraw my funds with shady practices. I have passed successfully all the KYC required and still requesting endless documents which i never required by any other provider the last few years. They are just straight scam. 

in addition to that, i have provided the IBAN of my bank that i used to deposit to the website but they came up with a strange excuse that they are not supporting Lithuanian banks(but they are happily accepting payments through)

Dear sx4godzgameplay,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with iWild Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise which payment methods you used for deposits in the casino? Have you used Neteller and Revolut?
• Have you provided all the requested documents as soon as possible in the correct format?
• Could you please share the email from the casino with the justification for refusing the payment of your winnings?
• You can share the screenshots here or alternatively, send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your patience.

I went over the email evidence you sent, where the casino informs you they can't process the payment to your Revolut account.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings?

I'll await your reply.

Dear sx4godzgameplay,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.