iWild Casino - Player’s withdrawal has been delayed.

KYC is not responding to me...nor is the support team...the chat keeps passing the responsibility by redirecting me to emails...which do not respond...a withdrawal requested over 20 days ago...I've made deposits but I can't find the beneficiaries' names for the deposit and they won't tell me...

Dear Nihu888,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please clarify if you have passed the KYC verification? Or is the incomplete verification causing the delay in processing the payment?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Already deposited.

Accumulated the winnings with free spins.

Never taken before.

They ask me for screenshots but Revolut does not allow me to send a certificate of ownership of the account plus screenshots with another phone.

But they don't answer....

They're not answering today either

Thank you very much for your reply, Nihu888. Could you please forward any communication between you and the casino you saved to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

They kept asking me for screenshots of my revolut account...but revolut doesn't allow screenshots..so I sent official document of my account with all the data...plus photos of the account from phone to phone..

Thank you very much, Nihu888, for your cooperation. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, Nihu888!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation. In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player.

Thank you!

Dear Pavel and Nihu888,

We will contact the relevant department regarding this situation and request information.

Once we receive it, we will get back to you with the answer we received.

Best regards,

iwildcasino representative.