The player from Italy is facing issues with unresponsive KYC and support teams related to a withdrawal requested over 20 days ago. Despite making deposits, he is unable to obtain the beneficiaries' names and is redirected to unanswered emails.
iWild Casino - Player’s withdrawal has been delayed.
Amount: €40
iWild Casino
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Case opened
Current status
Waiting for player to reply
6d 18h 23m 22s
Case summary
5 hours ago
Public
Public
21 hours ago
Translation
KYC is not responding to me...nor is the support team...the chat keeps passing the responsibility by redirecting me to emails...which do not respond...a withdrawal requested over 20 days ago...I've made deposits but I can't find the beneficiaries' names for the deposit and they won't tell me...
Automatic translation:
Public
Public
5 hours ago
Dear Nihu888,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please clarify if you have passed the KYC verification? Or is the incomplete verification causing the delay in processing the payment?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Nihu888 has 6d 18h 23m 22s to reply
