The player from Poland encountered issues with a withdrawal request, having initially deposited cryptocurrency to unblock payment. Although his account was verified and he had attempted to withdraw 187€, the casino canceled his withdrawal, stating he could only withdraw 30€, which led to confusion about the status of his remaining funds. The complaint was rejected due to the player's lack of response to follow-up questions, preventing further investigation into the matter.
iWild Casino - Player’s withdrawal has been canceled.
Amount: €187
iWild Casino
Safety Index:Very highSafety Index
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9.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
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1 month ago
Hello. I have a problem with the casino, namely with withdrawal. Well, I received a code from the casino for free spins from which you can withdraw only 30€, which is how much I managed to win. To unblock the payment channel, I deposited 0.86005698 LTC in cryptocurrency, which is about 50€. The casino requires a deposit turnover, so I started playing and uploaded the amount of 187€ that I requested for withdrawal. My account is verified. Today I get a message that my withdrawal has been canceled because I can only withdraw 30€ but the remaining amount has disappeared, which I do not understand... The strange rules that the casino follows discourage people from playing there. I am asking for help because if anything, the casino should leave funds in the amount of 30€ + 50€ = 80€ and they should possibly return this amount to me if I cannot win more, which I do not understand. Attached are screenshots.
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1 month ago
Dear deniro72,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that the casino confiscated winnings you accumulated with the deposit?
- Could you please clarify which bonus you played with? If possible, please post a link or promo code you used to activate the offer.
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
