The player from Poland encounters issues with a withdrawal request, having initially deposited cryptocurrency to unblock payment. Although his account is verified and he has attempted to withdraw 187€, the casino cancels his withdrawal, stating he can only withdraw 30€, leading to confusion about the status of his remaining funds.
iWild Casino - Player’s withdrawal has been canceled.
Amount: €187
iWild Casino
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Case opened
Current status
Waiting for player to reply
6d 17h 40m 19s
Case summary
6 hours ago
Public
Public
19 hours ago
Hello. I have a problem with the casino, namely with withdrawal. Well, I received a code from the casino for free spins from which you can withdraw only 30€, which is how much I managed to win. To unblock the payment channel, I deposited 0.86005698 LTC in cryptocurrency, which is about 50€. The casino requires a deposit turnover, so I started playing and uploaded the amount of 187€ that I requested for withdrawal. My account is verified. Today I get a message that my withdrawal has been canceled because I can only withdraw 30€ but the remaining amount has disappeared, which I do not understand... The strange rules that the casino follows discourage people from playing there. I am asking for help because if anything, the casino should leave funds in the amount of 30€ + 50€ = 80€ and they should possibly return this amount to me if I cannot win more, which I do not understand. Attached are screenshots.
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6 hours ago
Dear deniro72,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that the casino confiscated winnings you accumulated with the deposit?
- Could you please clarify which bonus you played with? If possible, please post a link or promo code you used to activate the offer.
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
deniro72 has 6d 17h 40m 19s to reply
