The player from Romania had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The Complaints Team intervened after confirming that the player's account was verified and the withdrawal had been approved by the casino. The issue was resolved when the player received their winnings. The complaint was then marked as 'resolved' in the system.
iWild Casino - Player’s winnings haven’t been received yet.
Amount: €240
iWild Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 weeks ago
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2 weeks ago
After my account was checked for a whole day, I received an email from them that everything is ok and I can make withdrawals. I withdrew the amount of 220 euros (on 24.10) and they processed my withdrawal after 4 days (28.10) On 28.10 I asked them why the withdrawal is taking so long and they answered that it will be done in a few days. On 31.10 (TODAY) I asked them what happens to my money and they told me answered that my bank refused the transfer and they suggested I use another withdrawal method. I made another deposit (via skrill) of 20 euros which I rolled and now I have withdrawn 240 euros. I am convinced that now they will find all kinds of reasons to refuse withdrawal. Please help me to solve this problem.
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2 weeks ago
Dear catalinistrate191,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
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2 weeks ago
Dear catalinistrate191,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
