A player from Norway had deposited 368 NOK and received a bonus, successfully completing the wagering requirements with a balance of over 5000 NOK. However, the casino reduced the balance to 400 NOK, citing a max win restriction. Despite reaching out to customer support, he did not receive a satisfactory response. We were unable to investigate further and had no choice but to reject the complaint due to the player's lack of response.
iWild Casino - Player’s winnings have been confiscated.
Amount: 368 kr
iWild Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
4 months ago
2024-06-29 22:58:21 I made a deposit of 368.00 nok with 250% bonus and 150 spins i did activate free spins and the bonus with that money i played all night long trying to go through wagering,i was lucky and did 99% percent of the wagering and my balance at that time was a little bit more than 5000 nok.(i played according to all casino terms didnt delay bonuses or anything else that could get me in trouble with them)when the wagering was 100% at that moment they automaticlly took my money and i was left with 400 Nok(played that 400 got up and down lost it all)I wrote imidietly to costumer support he first sayed it was a technical error and after some cheking he did told me that the max win was 400.It doesnt make sense to deposit 368 and the max win to be 32 nok.Yesterday i wrote to costumer support but they didnt reply.I found iwild casino from your website thats why iam writing and i hope you guys can help
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Public
4 months ago
Dear Gog86,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with iWild Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please share a screenshot or a link to the specific bonus promotion you activated? Is maximum cashout from the bonus specified in its rules?
Could you please share your communication with the casino? Send emails or chat transcripts and any supporting evidence to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
