The player from Austria encounters issues with withdrawing winnings after using a bonus at iWildcasino. After initially winning €52,000, the balance drastically decreased to €350, and the player believes the casino obscures bonus terms that limit winnings to 5x.
iWild Casino - Player’s winnings are confiscated due to bonus terms.
Amount: €51,000
iWild Casino
Safety Index:Very highSafety Index
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9.2
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Case opened
Current status
Waiting for Casino Guru to reply
5d 18h 25m 43s
Case summary
yesterday
Public
Public
2 days ago
Translation
Hello, I logged into iWildcasino today and uploaded €100. I was simply credited with a €70 bonus.
I played Gates of Olympus and managed to win up to €52,000, but all of a sudden, after using the bonus, I only had €350 left.
The casino intentionally hides their bonus terms. Nobody in their right mind would use a bonus where you can only win 5x.
I wasn't playing just with the bonus; I also used €100 of my own money.
Please help me retrieve the money.
Automatic translation:
Public
Public
yesterday
Dear platti19951,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the Bonus T&Cs and I found this:
1.4. All winnings received while wagering Bonus are limited to a maximum cashout amount of 5 times bonus granted. Any exceeded balance will be voided prior to money withdrawal.
Sadly, there is not much I can do to support your case at this time, especially when the casino shares all the relevant information on the website. Casinos try to design their bonuses to be as attractive as possible, and setting a maximum cashout limit for bonus winnings is very common.
Please, do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint.
Thank you very much in advance for your understanding.
Best regards,
Kristina
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yesterday
Translation
The problem is that I never entered a bonus code, the bonus was simply credited to me and I would have won the amount even without the bonus.
Winning a maximum of 5 times the bonus, even though you have invested €100 yourself, is simply absurd and a scam. I don't even need to start playing if I can make a maximum of €350 from €100 + €70 bonus.
Automatic translation:
Public
Public
yesterday
Translation
So my winnings were not only achieved through the bonus, that is simply wrong.
Automatic translation:
Casino Guru is examining the case
