HomeComplaintsiWild Casino - Player's struggling to withdraw his winnings.

iWild Casino - Player's struggling to withdraw his winnings.

Amount: €20,000

iWild Casino
Safety Index:Very high
Submitted: 28 Nov 2022 | Case closed : 13 Dec 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Switzerland is not able to withdraw his winnings. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago
Translation

good evening


I have a problem at iwild casino, I have a big win that I can't pay out.

You should never be able to pay out to your credit card or account, but unfortunately that doesn't work and live chat can't help me either.

I can't pay out with skrill either, because there's always an error.

Automatic translation:
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1 year ago

Dear sezi3880,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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1 year ago

Dear sezi3880,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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