The player from Switzerland is not able to withdraw his winnings. The complaint was rejected because the player didn't respond to our messages and questions.
good evening
I have a problem at iwild casino, I have a big win that I can't pay out.
You should never be able to pay out to your credit card or account, but unfortunately that doesn't work and live chat can't help me either.
I can't pay out with skrill either, because there's always an error.
Dear sezi3880,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina