iWild Casino - Player’s struggling to complete account verification.

Good evening, I specify that I have 2 withdrawals, 400 and 200, but the problem is the same as other players, which I read in the discussions in this casino !!

I always send the same withdrawal document (bank statement), but they don't respond, if I ask for withdrawal times, they always send me the same email, with a request for a bank statement, which is what they had already verified at registration, such as Do I have to behave?

Dear mauroalgisi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying your bank statement seems to be the only obstacle standing between you and your winnings? Has the casino approved the rest of your documents?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hi, sure that everything is verified, the documents were approved immediately, including the bank statement, therefore, I do not understand their way of operating !! If they were in order before, I do not think that the documents have changed afterwards !!

PS I update now, all verified, I am waiting for the payment !!

Good morning, in summary, the case is closed for now, they paid me. Now I have to wait for the second payment, if they pay within 3 days, I will agree that it is a serious mess !!

Thank you very much for your reply, mauroalgisi. I will keep this complaint open until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the second payment.

Hi, my withdrawal is still pending, so, they don't respect the daily payments, it's all lies !!!

Hello, I must admit that I was wrong, iWILDcasino paid me on time, therefore, I think it is a serious and paying casino, I close my complaint, as solved !!

Dear mauroalgisi,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru