The player from Austria is complaining about the lengthy verification process. Player’s complaint has been resolved successfully.
iWild Casino - Player’s struggling to complete account verification.
Amount: €400
iWild Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Bank account kyc impossible to shy away from payment
I replied to the email they sent me with a screenshot of my online banking, but I keep getting the same email back without an answer, which they don't like
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1 year ago
Dear Nvm1991,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Have you been informed what specifically seems to be a problem in verifying your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
No, I sent you a screenshot of my online bank data and I keep getting the same email back, according to the support, something doesn't suit you, but the support can't tell me exactly what's missing. Try it for 8 days now and the payout is delayed and is delayed the biggest problem is that my bank account is only active this month….
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1 year ago
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for clarification Kyc bank is through now
was a bit complicated could have given them my bank account log in data right away but it worked
still waiting for the payment
Edited
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1 year ago
Thank you, Nvm1991, for the update. I'm happy that the verification was successful. Could you please let me know as soon as you receive your payout?
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1 year ago
Translation
1st payout arrived today were 400 tomorrow should normally be the remaining 100
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Nvm1991, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
