The player from Germany has requested withdrawal a few days ago. It hasn’t been received yet. Player’s complaint has been resolved successfully.
iWild Casino - Player’s experiencing difficulties withdrawing his winnings.
Amount: €100
iWild Casino
Safety Index:Very highSafety Index
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9.2
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello, I have fulfilled the bonus terms and conditions without violating them and I also had to make a deposit because my previous deposit method was not available to withdraw. I was told that I can only withdraw using the same method as I deposited. The withdrawal has now been pending for 4 days and I have contacted the finance department, but there is no response, I don't know what to do anymore. I played at this casino because it was recommended by Casinoguru.
Kind regards
PS I look forward to suggestions!
Automatic translation:
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2 years ago
Dear Chicco,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. I hope I understood correctly that you are experiencing difficulties withdrawing your winnings and the withdrawal has been placed just a few days ago.
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Hello Chicco,
Have there been any developments since our last conversation?
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2 years ago
Translation
Thanks for the help. It's all cleared up. I can no longer log into Casinoguru for some reason, so I couldn't close the complaint. I'm sorry and thank you again.
Warm greetings
Automatic translation:
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Chicco, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
