The player from Italy experienced a delay in the deposit process, as he had been waiting for 12 hours for a bank transfer to reflect in his gaming account. After contacting his bank, he confirmed that the transfer had been completed on their end. The issue was resolved when the funds finally arrived in his account. The Complaints Team marked the complaint as 'resolved' and expressed appreciation for his cooperation.
iWild Casino - Player's deposit is delayed.
Amount: €72
iWild Casino
Safety Index:Very highSafety Index
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9.2
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Translation
I made a deposit via bank transfer, but I have been waiting for 12 hours and the money still hasn't appeared in my gaming account.
Automatic translation:
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1 month ago
Dear castellogianmichele,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Dominika
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1 month ago
Translation
I also contacted my bank and they said that for them it was done and they have it, that is, for them the transfer went out
Automatic translation:
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1 month ago
Dear castellogianmichele,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Dominika
Casino.Guru
