iWild Casino - Player’s account was blocked.

Is the worst casino site i had ever met. I verified my account by the first step but the second step was after withdraw. They were unable to verify my account beacause they wanted screenshot of my bank account but as i explained them i cant do this because on my banks app the screenshots are not able. The answer from the site was an automate email nothing else and as a result i cancelled all of my withdraws and they blocked my account!!! They stole my money.

Hello stathisspetsiotis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise if the casino gave you any explanation why they blocked your account? Do I understand correctly verifying the deposit method is the only obstacle in completing your verification? Have you submitted all the other personal documents required for the verification? Have you accumulated your winnings using bonuses or real money?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Firstly i submit all the documents but as i explained i cant get screenshot from the bank application!!! The only response was a ***** automate email for 3 times!!! As a result i cancelled all the withdraws because the site was unable to help me. This is the worst customer service i have ever met and believe me i deposited and withdraw from over 20 different sites. The only response i took was from instagram account of the site tgat told me has the rights to block accounts without any warning

Thanks stathisspetsiotis for your reply.

Are you able to access your bank from a computer? Does your bank allow you to download a bank statement as a pdf file? Did the casino request a bank statement from you?

Please note the casino can often choose to block your account during the verification process until the verification is complete.

If there’s any relevant communication, please forward it to tomas@casino.guru.

I submit iban account as pdf but was not accepted and they send me the same automate email... I lost all the money because of the horrible customer rervice. Other site which cant verify my account had sent me back all the money i had deposited, this silly site just stole my money.

Dear stathisspetsiotis,

I understand this must be frustrating for you.

Do I understand correctly you played down your balance to zero before the casino blocked your account? How much is your current casino balance?

Is zero because i cant withdraw my money i played them!!! Block this casino they stole my money...

Dear stathisspetsiotis,

Sadly, since you have played your winnings, I’m afraid there is not much we can do for you.

Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future reference, please contact us as soon as the issue occurs so that we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

They didnt respect me as i explain that the screenshot they wanted was unable to get it. The most fair thing here is to send me all the money that i deposited in that holly shit site!

As you played down your balance, we would consider you lost the money fairly.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.