The player from Japan faced issues with KYC verification not being approved despite having submitted a residence certificate and tax payment certificate three weeks prior. Efforts to resolve the matter had been unsuccessful. The Complaints Team engaged with the casino, which ultimately confirmed that the player's withdrawal request was under review. After persistent follow-ups, the player confirmed that a partial withdrawal of 800 euros had been received, and ultimately, the remaining amount was successfully withdrawn. The complaint was marked as resolved.
iWild Casino - Player's account KYC verification is delayed.
Amount: €3,768
iWild Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.3
iWild Casino has a Safety Index of 9.3, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 week ago
